Five years of free fibre broadband is helping Me, Myself & I Community Hub expand its inclusive support for older people, isolated individuals, and those with additional needs, ensuring that digital access is no longer a barrier to connection, wellbeing or independence.
Based in Briton Ferry in Neath, the hub offers a safe, welcoming space where people can build confidence, reduce loneliness and access person-centred support. The initiative is especially focused on those living with dementia, experiencing social isolation or facing digital poverty.
Until now, limited internet access has restricted the Hub’s ability to offer digital services, from online GP appointments to remote wellbeing sessions. It has also made it difficult for community members to complete essential tasks like benefit applications or access local authority services. Jenn Williams, Manager at Me, Myself and I said:
Reliable broadband transforms what we can offer. It means people can come in, get help with online forms, learn how to use their devices, and feel more connected to the world around them. It’s a lifeline for many in our community.Jenn Williams, Me, Myself & I Community Hub
With fibre broadband now in place, the hub will launch a Digital Drop-in Space, where individuals can use shared devices to complete critical online tasks. The team will also offer 1-to-1 and small group digital skills sessions. Older adults will be supported to develop digital independence, learning skills like video calling, online shopping and basic cybersecurity.
The broadband connection will enable the hub to deliver blended services, such as remote wellbeing activities and digital access to health and council services. It’s also allowing the team to roll out sessions for the local community, carers and families on how to use devices such as iPads, talking clocks, ring doorbells and Alexa smart speakers, which have been provided to people in partnership with the Digital Engagement & Technology Team in Cimla Hospital.
The Hub is open five days a week, with evening and weekend sessions available depending on volunteer capacity. Services are designed to support:
• Older adults (60+)
• Families, carers, and people with disabilities
• Individuals experiencing economic hardship or digital exclusion
Initially, the Hub expects to support 10–20 individuals per month, with plans to grow through referrals from local agencies, outreach events, and partnerships with other community groups.
This connectivity was provided by Virgin Media O2 as part of their social value commitments as the delivery partner for the Digital Infrastructure Programme's Dark Fibre East Project.
By bridging the digital divide, the Hub empowers individuals to connect, learn, and thrive—building a stronger, more resilient community.
For more information on the work that the Me, Myself & I Community Hub does and to get in touch with them, please visit their website.